Thank you very much for taking the time to contact us with your concerns as it allows us to learn from the issue to ensure it is not repeated in the future. I am very sorry that after your long journey we were unable to support you to take your mother out for the day. We appreciate this would have been very difficult and upsetting for you and your family. I would like to reassure you that our staff endeavour to support families with visits from loved ones however, unfortunately,  on this occasion we had to follow the guidance from public health due to an outbreak in the home. Please accept our apologies for any upset this has caused you and your family.