Thank you for raising your concerns with us, we are very sorry that you and your daughter have not received the care that we expect at HC-One. I have spoken to the HM and both Home Manager and Area Director will be monitoring this, we would be more than happy to meet with you and the Home Manager will be in touch to arrange a meeting to discuss. I am happy to see that your daughter did recently attend the Home's BBQ but we need to make sure that she is able to access space outside her room.