Thank you for your review of Redmount, we appreciate all comments made so that we can learn and improve the services that we offer. I am sorry that on the day of your visit you felt our service to be below our usual standards.  The cost of care for anyone at Redmount is based on the levels of care and needs of the person at the time and is always subject to change as needs change. I am happy for you to contact me to discuss any concerns that you may have at any time. I would like to assure you that your relative is very loved by all of the staff, and it is a joy and a privilege for us to spend time with her.