Thank you for taking the time to bring your experience to our attention, your comments have been investigated by Wrawby Hall with our Area Manager and I can confirm that your comments do not represent the actions and sequence of events as you state in any way. We strongly refute your comments and I know you would like your mum to live with you but as you know this is not possible, we have also spoken with your sisters and they are more than happy with the care we provide.<br>However, should there have been any failings these would have been dealt with in the correct manner, as we strive to provide an outstanding quality of care and improve our residents' experience wherever possible which is evident from our other reviews and very recent Local Authority inspection.<br>We also do not have any records of a formal complaint being made to Wrawby Hall by yourself at the time of your visit so if you would like to contact the home directly to discuss this in more detail it would be appreciated.