Thank you for your feedback. We appreciate your positive scores around the facilities, rooms, value for money, staff, cleanliness and activities here at Dashwood Manor. We are very sorry to hear that you have not had a positive experience and we do take your concerns seriously.<br>Based on the incidents that occurred during your loved one’s stay at Dashwood Manor, we had to consider your mother’s and other residents’ safety as a priority. The decision was taken not to extend the respite stay at Dashwood Manor following discussions with other professionals. <br>We discussed alternatives by offering one-to-one care and support for your loved one until, as a family, you found an alternative home that could meet your mother’s complex care needs. <br>If you would like to discuss this further, please do get in touch.