Many thanks for taking the time to publish your review of Lakelands Lodge and rating your overall experience as 5 star.  I am sorry to hear you feel the Lodge is understaffed, to ensure we operate with the correct staff to resident ratio we use a nationally recognised dependency tool which calculates the staff ratio based on the residents' care needs over the 24 hour period in addition to this we have hospitality staff on each day to support our residents at mealtimes and with fluids and snacks. I hope this answers your concern raised in regard to staffing.