Dear Lee<br> <br>Firstly, our condolences on the loss of your father. <br>  <br>All of our staff are regularly trained in end-of-life care and do have the necessary competencies to look after residents who are approaching or currently receiving end-of-life care. <br> <br>The care team at Seven Arches strive to ensure that every resident has a comfortable and calming environment as well as providing a high level of person-centred care at the Home. We are sorry that you feel that this objective has not been met in this instance.  <br> <br>The report from the Nurse who was on duty on the night of your father’s passing has confirmed that you were provided with an update by telephone. I also understand that you were invited to come to the Home to spend time with your father, which you declined.<br><br>Should you wish to discuss this any further, please do contact me directly.