Thank you for taking the time to bring your experience to our attention and we are very sorry you feel this way. With regard to resident water jugs, these are changed as a minimum twice a day in addition to our residents being offered refreshments every two hours outside of meal times. It is regrettable that you were unable to raise your concerns with the home when your loved one was staying with us, so we could have discussed and addressed appropriately.  We know that you were disappointed that your loved one was unable to stay in the home beyond the respite period you had pre-arranged.  However, we are so pleased to hear that your father is happy and settled.