Hi Rob, we are sorry to hear about your experience at Castlemaine. Reading the review, we are surprised considering these concerns have only been raised recently with your loved one being placed with us, almost one year ago. Your concerns were raised to the relevant authorities and our manager has responded accordingly to their satisfaction. We are also aware this placement was at risk due to consistent non-compliance with payments. As you are aware there is an open case around the collection of service charges, which is being dealt with via the legal process. We wish you all the best for the future and hope the new placement is satisfactory based on your expectations.