Thank you for your review of Hawthorns Aldridge. We are proud of our home. it's environment and the well-being programme we make available to all our residents. The Hawthorns Aldridge encourages social engagement, with the opportunity for residents to make new friends and new memories. Please know that we remind your mum to use her walking aids and when she is spotted without, staff do go back to her room to get her one. I am sorry if you feel the communication between yourselves and us hasn't always been maintained. Care reviews can be arranged with the Care Team and meetings with myself and the Deputy Manager can be arranged via reception. On a lighter note, your mum has settled into the home well and her smile is infectious. I have to say I look forward to our morning cup of tea and chin wag, she has so many lovely stories to tell, it has been a pleasure getting to know her. Best wishes.