We appreciate your feedback regarding Oulton Manor. We are sorry that you have concerns regarding your Mother in Law's care when she lived with us until the beginning of this year. We have previously responded to you regarding these. Sadly your loved ones care needs did change over time, which we discussed with you and involved appropriate health professionals to provide support. Your loved one was moved to nursing care, due to her requirement of needing the support of nursing and specialist care. We are sorry that you felt things could have been done differently but I would like to reassure you at all times we had your Mother in Law's best interests in mind and truly believed we were doing everything we could to provide support.