Dear Jane,
Thank you so much for your kind review. Your aunt was a wonderful lady and we enjoyed caring for her. I am so thankful of your appreciation of the staff and manager during the pandemic: there were lots of difficult decisions to make to navigate and avoid the infection and I am so proud of my team for all that they sacrificed to achieve this. I am so grateful for the longevity of all the staff who work with us and as you say, this is a testament to the manager and her deputy (our new manager). Thank you for your continued support.