Thank you for taking the time to leave a review of Sheraton Court, I am sorry to hear you are dissatisfied with the lack of care towards your sister when you visited on 28 August 2022. We take concerns like this very seriously and we have undertaken a full investigation and the outcome has already been communicated with your sister’s daughter. I would be more than happy to meet with you if you feel this is something you would like to do. Please contact the home directly so we can organise a suitable date and time. Once again thank you for taking the time to leave us a review.