It is incredibly upsetting to read this review regarding your experience of our home and your expectations.<br>We truly do love and care for every resident that lives in our home. We do our very best to provide personalised care for all our residents, working with the community healthcare professionals to ensure that our residents receive the services and support that they are eligible for.<br>We can only apologise that despite all the time spent with you since 2019, you are still disappointed by the service.<br>We take all feedback with the utmost seriousness and will continue to assess the details you have included in your review. Our hearts go out to you and your family at this difficult time. We as a team are mourning with you and whilst we will never truly be family, we still feel that sense of loss. We wish you and your family well and please do let us know if we can do anything to support you at this time.