Thank You Susan for your kind words. <br>It was a pleasure and a privilege to look after your mum for the time she was with us here at Kingsland. We strive to ensure each resident's individual needs are met and that care and empathy as well as professionalism are at the forefront of the service we provide to everyone coming into our care and so it is very welcome to have that acknowledged by you in this review. <br>Sincerely<br>Saundra