The happiness and well-being of all our treasured residents remain at the very heart of what we do, and we were so saddened to read your review.
We would like to take the opportunity to provide some clarity around the confusion.
Brooklands' parent company is London & West Investments Limited, which is part of Carebase Group and has been since the home's acquisition in 1997. As nothing has changed with the structure of the company, our website remains up to date.
Carebase, of which Brooklands remains a part of, is award-winning and in 2022 we were honoured to become one of the Top 20 UK Mid-Sized Care Home Groups on carehome.co.uk. This award is based on the many positive reviews from our residents and family members, and we are proud all our other Brooklands' reviews are currently 5- or 4-star ratings.
Thank you so much for taking the time to leave a review and please do contact us directly if we can be of any further help.