The team are really pleased she is settling in well and that she is finding all staff welcoming and friendly. Our friendly and helpful team are something we pride ourselves on at Deewater Grange. We welcome feedback as this allows us to tweak our processes and systems to give a smoother introduction to the home.<br>A keyworker is assigned and welcome packs are in the residents' bedrooms with key information; we endeavour to make signposting for this as clear as possible. <br>The forms to complete are normally done in person by the customer relation manager, however, some paperwork cannot be done until admission. We are looking at ways in which we can make this process more efficient in future. <br>The phone numbers are currently under review.