Thank you for taking the time to write a review and we are sorry to read that Hawthorns Care Home did not meet your expectations. We do understand that whilst your mother was a resident you raised concerns in November 2020 and February 2022, both of which were investigated and responded to in line with our feedback policy. We are sorry that despite these responses you chose a different home instead, and we hope that your mother has settled well in her new home. If you feel there is anything further to discuss please contact the feedback team, details can be found at www.barchester.com