First of all our sincere condolences on the loss of your father. <br>Thank you for taking the time in reviewing our home as we take great care in listening to what our customers say. I am very sorry to read your feelings towards a hard-working team, wanting to do the best for our residents. when residents reach their end of life, as your father did. Some of the observations such as food charts become irrelevant and the team concentrate on making dad comfortable with pain well managed. This does not mean that he was left without checks. However, I understand that this could have been communicated better and my apologies for the lack of support you felt from the management team. I have shared your comments with the team for lessons to be learned. Once again thank you for your time.