Thank you for your feedback. We're so glad that you feel your dad was well looked after by our care team and felt happy in the home. Please know that we take all feedback seriously and are dedicated to making the moving-in process as stress-free as possible for our residents and their families. We'll be sure to look into this concern to ensure that our process is reassuring for all new residents and families. Should you wish to discuss your experience with the home, our home manager would be happy to set up a meeting with you. Thanks again!