We are committed to providing quality care, taking our responsibilities very seriously and have investigated these concerns.<br>At this time, we carry out assessments via telephone and it is crucial that all information provided is accurate to enable us to determine whether we can safely meet clients' needs. Unfortunately, there was a discrepancy between the actual needs of the service user and those described to us during the assessment process. This was firmly/politely raised with the family and it was made clear that we would not have agreed to the admission had we known - which they did not like.<br>We agreed with the family to fulfil the placement and we tried our best. The care notes which are time/date stamped show that the client was very well cared for during her stay (often on a 1:1 basis).<br>We regret the reviewer's dissatisfaction, but we don't believe the review is fair. There needs to be some accountability for their part in the assessment discrepancy and subsequent issues.