Many thanks for taking the time to review Prince George House, we value any feedback that may help us improve the service we provide. We are committed to understanding and addressing any issues raised and have undertaken a thorough investigation of your concerns, discussed our findings with you and reviewed some of our processes to ensure our teams learn from this experience. We are happy to review the matter further through the lines of communication we already have open, or you can escalate any outstanding concerns through the complaints procedure outlined on our website.  Once again, please accept our sincere apologies for any distress caused.