Thank you for taking the time to write a review for Skylark House and for bringing your concerns to our attention. We are sorry that on your recent visits the standard of cleanliness has not been satisfactory. We would like to reassure you we have been focusing all our staff time and attention on the residents’ well-being. We are ensuring that the housekeeping team are rigorous in completing regular checks to ensure standards are being met. We will be contacting you to invite you for a meeting to discuss your concerns further.