I am sorry to read Tennyson Wharf did not meet the high standards we strive to provide all our residents. Thank you for taking the time to write this review and sharing your feedback. Feedback is extremely important to us to continually improve our service. I am aware of some comments you had kindly provided us with following your mother's stay and I have been trying to make contact with the number which has been left for us and haven't as yet been able to speak to anyone, please do contact me on  01522 530282 so we can discuss more.