Firstly we would like to offer our sincerest apologies on the loss of your father. <br>We are already aware that the decoration does require some updating and this is an ongoing project with some areas of the home already completed. We also note your comments in regard to the cleanliness of the home and this is something which we will be monitoring closely. <br>We apologise that the experience you have received was not to our acceptable standard and will be working on this with the home.