Thank you for your feedback, in particular our detailed email exchanges regarding your concerns. Thank you for giving us the opportunity to communicate directly with you and to respond to your concerns. We acknowledge that despite local authorities and regulators being assured of our service quality, you feel we have let you down. We are sorry that we fell short of your expectations. We recognise how important it is for family members to be comfortable with their chosen rehabilitation provider and we continue to do our utmost to work with families alongside residents in our care. We wish you, your family, and in particular your father, all the best.