Thank you for taking the time out to review us - we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents.<br>We are pleased to hear that you find the team caring and helpful but disappointed to hear you feel the quality of service sometimes drops. We always encourage relatives to speak directly with the Home Manager if there are any concerns with any members of the team so that we can address them immediately.<br>Our care team undergo regular, in-depth training and we strive to maintain the highest standard of care.