Thank you for taking the time to write a review about Cherry Trees Care Home, we were sorry to read your comments. We are aware that you shared concerns with Cherry Trees about mom’s stay. As you know, your concerns are being looked into as part of our formal complaints process and a full response to your comments is due to be shared with you shortly and the reasons for the information delays were explained clearly to you and very complex. The team at Cherry Tree’s did all they could to support mom's care needs but sadly as communicated with you and other parties involved it was not possible to meet your mom's care needs at the home, despite the specialist training undertaken. This decision was made as we understand how important it is to care for individuals to a high standard, we are sorry you feel this wasn’t your experience and are pleased to see your mom is happy in her new home. Kind Regards, Barchester’s Customer Feedback Department.