Thank you for taking the time to complete a review form. We are sorry to learn your first evening did not meet your expectations and that you found the specialist equipment recommended by the hospital team uncomfortable. We are pleased to note it was changed the next day. We know that there are a lot of interactions with the team during the first hours of admission to generate an individual plan of care which can be very tiring when you are adjusting to a new environment, and we like to give residents the time and space to settle with a call bell at hand for assistance when required. We regularly monitor call bell response times which are usually between 0-5 minutes; I apologise that you were subject to a delay during your stay with us. We do have drinks and snacks available day and night which can be requested by residents at any time as well as a supper trolley visiting the rooms in the evenings; I am sorry if this was not made clear to you, we will ensure this is communicated effectively in future. We are pleased that you felt the stay was overall a good experience and were delighted that you chose to extend your stay by a week.