I am sorry to hear of your concerns regarding your partner. Following this notification, myself and the unit manager met with you to clarify the full details of your concerns which we have taken very seriously, and as a result, we have instigated a full investigation. As per our recent correspondence, we will invite you in again to discuss our findings when complete.<br>May I thank you for bringing this to our attention so we can continue to work in partnership with families in striving to provide the best care possible for our residents.