Thank you for your feedback about the frustrations you feel when visiting out of hours at weekends. The doorbell out of hours is passed through to our teams within the communities to answer the doors. I am sure you appreciate that at times they will be busy delivering care to Residents and this will create a delay in answering the doorbell. We have reiterated to the team the frustrations a delay for visitors causes and asked them to answer as soon as they are able.  Unfortunately, we are not able to staff the entrance of the building out of hours due to the costs this incurs. We aim to try our best and your patience is appreciated in this matter.  However, we welcome feedback if you feel the time waiting is unacceptable. Please speak to the nurse in charge of the shift if this occurs and they will investigate immediately.