Thank you for taking the time to share your experience. The standard of care and service described in your review falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are truly sorry that this was your experience. When you first shared your concerns around your experience at the home, the Elton House team worked with you to address these with the aim of reaching an amicable conclusion.<br>In addition to the home-level support outlined above, and at the time of writing, a member of our Senior Team is working with you directly to address your feedback and to provide you a resolution.  <br>Please be assured we operate an open and honest culture, and that we value all comments we receive to ensure the care team can support each resident with tailored care, which reflects their specific needs and desires. We continue to offer the option to contact senior team members, outside of the home.