We are deeply sorry to read your reply and that you feel your mother-in-law had a negative experience whilst in our care. Our aim is to provide the very best possible care to those we support and it is something we take very seriously. We always aim to provide an outstanding quality of care and we are extremely proud of our staff and the positive feedback we consistently receive. I trust that you have now been updated with the findings from the enquiry and this has managed to alleviate your concerns. Once again we are very sorry that you feel the experience here did not meet your expectations and we wish you and your family the very best for the future.