We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service. The home has purchased brand new bedding a few months ago and the Home Manager has personally gone to supervise to ensure all the new sheets are being used. It might be the case that there was still some old bedding rotating through the laundry and had not been disposed of for which we'd like to apologize. We would like to ensure you that the sheets are changed following bathing/showering and also as and when required. <br>We would like to learn more about your specific situation and make things right. If you wouldn't mind giving us a call at 020 8684 4994 at your earliest convenience, it would be greatly appreciated.