Thank you for your feedback. We have received your complaint and are currently investigating all the points you have raised. We take all comments extremely seriously and are very disappointed to hear about the concerns you had about your Mother's care experience at Pennington Court. Our residents' health and well-being remain our unconditional priority. You may be aware that we have a newly appointed manager at Pennington Court who is currently investigating the points you raised through the appropriate channels and will respond to you directly once that review has been completed.