Dear Katherine<br>Thank you for sharing your experience following your stay with us.<br>We are really sorry you experienced noise from the dining room and from the nurse call system. We have discussed with the team about the importance of keeping the noise levels to a minimum during the night. We have contacted the manufacturer of the nurse call system and they are currently exploring different ways in which our team are alerted of the nurse call being used by the people we are looking after. We will contact you to update you with the solution found in case you would like to consider another stay with us.<br>Once again, thank you for letting us know about your complaint, as this has helped us to make improvements. Please accept my sincere apologies for the discomfort caused.<br>Kind regards,<br>Liz Wood<br>Home Manager