Thank you for reviewing Wren Hall. We note your comment re communication. There is no head office. We have some admin staff who like myself were working covering care and nursing staff who were isolating having tested positive. We did not have spare staff to keep updating relatives so I added my personal mobile number to all correspondence and invited relatives to contact me at any time. I am sorry this did not work for you.<br>Thank you for trusting your Dad into our care - we feel privileged to be trusted in this way.<br>Thank you<br>Anita