Thank you for you feedback. We have genuine regard for all of our residents, and we are sure to maintain high standards for them to live in a clean and safe environment. Residents are allowed to organise external therapies privately to come and assist with their care. Unless we have unforeseeable events within in the home such as illness, we still have regular weekly visits from our hairdresser. We will discuss your feedback with the homes Acting Manager to be sure we are continually improving our service.