Dear Sir, many thanks for taking the time to share your feedback with us. We were very sorry to read of your concerns, and are grateful that we have since been able to correspond with you regarding these. Whilst you have confirmed that you consider the matter closed, we would like to reiterate our offer of meeting with you or speaking over the phone should you wish to do so. In the meantime, we send our very best wishes to yourself, your mother and wider family.