Thank you for your review and for your feedback, it is taken very seriously by our team at Briggs Lodge. Our team were saddened to read your review and would love to speak to you about the points raised above whenever you're available. <br>Our team is always here to support with visits and phone calls to loved ones, however, I believe it has been discussed that calling in the afternoon is easier, as our team is often supporting our residents first thing in the morning or our residents are taking their protected meal times. Our residents' needs and wants are at the heart of the care we provide, which is why showers are usually taken rather than a bath.  <br>Our home is always fully staffed for the number of residents in our home and during busier times we increase the number of staff working to ensure safe practice and that are residents' needs are fully met. <br>The manager's door is always open for you, to chat through your review or anything else you'd like to raise with us.