Thank you for your feedback.  As your Mum has been living here since November 2020, we thought she was very happy with the services she is receiving. It is very disappointing to hear that you are unhappy with the care your Mum receives from us. We will of course be happy to investigate the points you have raised and will contact you accordingly.  Whilst various discussions have been held over the last 12 months relating to a number of unpaid bills, we do hope that you will appreciate the need for clients to pay for the services they receive and we now thank you for settling the account.