Hello. Thank you so much for this really kind feedback in which you have kindly recognised and acknowledged the great lengths that our care team at Chollacott House go to to ensure that the residents in their care are not just well cared for in terms of their physical needs but also in terms of their psychological and mental well-being. Writing that even feels a bit too formal - the care team work really hard to create a home-from-home environment where everybody is treated as an individual and there is an emphasis upon everybody taking part where they can and having fun. (that's better!). Thank you again for recognising this! Kindest regards, Nathan.