We take all feedback very seriously. My apologies that your experience was not what you had hoped for.  All I can comment on this is that the team at The Rivers works very hard to ensure all of our clients feel comfortable and safe. We will fully investigate these issues immediately and put any necessary actions in place if required. The care and well-being of our residents are always our principal priority. We would be happy to have a call with you to discuss your concerns further. We wish you all the best.