Firstly, thank you so much for taking the time to leave a review; it is very much appreciated. We absolutely take on board what you are saying and would like you to know that we are always striving toward gaining more care staff of a high standard to meet all our resident's needs. Regarding communications, I would be more than happy to sit with you and discuss this further should you wish to do so and hopefully allay any future concerns. Again, thank you for your feedback, and I very much look forward to chatting with you soon. Best wishes.