Thank you for taking the time to review The Chestnuts. I am sorry to hear that you felt there are areas where the environment could be improved, and there are other areas where you feel standards are falling short. We are currently investing in the home, with works starting shortly to upgrade some of the fixtures and fittings at the home. We trust you will see these improvements in the environment very soon. I would encourage you to speak to the senior staff team at the service when you are next visiting, so we can look into some of your other concerns more immediately.