We are concerned that you feel our care does not reach your expectations. Your mother is given one-to-one support daily by care staff and does engage in activities within the home. She is able to access the local community when she wishes although she has been known to refuse this when asked. The activity team meet weekly with the hospitality manager so that there is adequate opportunity for communication between the team.<br>The home was not given any specific information around cholesterol levels but have contacted the GP for clarification and they have advised that there were no actions to be taken following a blood test result in August. We will ensure that she continues to have a well-balanced, healthy diet and that we are liaising with the GP on a regular basis as per our normal procedures.