Thank you for taking the time to give us feedback. We are very sad to hear of your aunt's death. The new management took time to get to know your aunt and she was given all the care and attention she needed but regretfully she soon needed nursing care and this is not something we can provide, as we are a residential care home and not a nursing home. We remember taking time to explain this to your aunt and her family. The manager has returned from sick leave and has responded to your email.