The team at St Lukes would like to pass on our sincere condolences for the loss of your Mum, she will be greatly missed by everyone here. We take all feedback very seriously and we are very sorry that you feel you have had a negative experience. We have reached out to you to discuss these events and we would still welcome the opportunity to do so. We will again reach out to you privately. Our aim is to provide the best possible care to those we support and their families.