Thank you for taking the time to review Glendale and we are pleased that you rate our staff as very good. Thank you for your kind comments regarding our team, which I will pass on to them. There have been changes to our management team during the period your mother lived at Glendale and we apologise that we have not always met our usual high standards. We have discussed your concerns with you in person, as we aim to provide support to our residents' loved ones as well as our residents. Please accept my sincere condolences on the loss of your mother, who will be missed.