Thank you for your feedback. We all agree that the initial settling-in period for your mother was a difficult one, with her taking a long time to settle in the Memory Care Unit. The safety issues from admission were taken very seriously and I believe had been addressed as per previous conversations. Your mother has recently moved rooms and appears happy. I am always available to discuss any further issues that you may have. I would also like to thank you for the donations you brought in for the Christmas tombola being organised by the Well-being team. Kind regards,